Patient Info and Fees

Important information about our services, fees, and policies to help you prepare for your visit.

Patient Information Form

To provide you with the best possible care, we collect essential information during your first visit. Our front desk staff will help you to fill out the registration form.

Patient Information Form

When you visit our clinic for the first time, we'll ask you to complete a patient registration form. This form collects your personal details, medical history, and contact information to ensure we can provide you with comprehensive and personalized healthcare services.

Fees

Transparent pricing for all our healthcare services

Billing Information

We offer bulk billing Consultation for all eligible patients, including pensioners over 65, children under 16, DVA card holders, and all other patients. This means there are no out-of-pocket expenses for standard consultations when you present your Medicare card.

Consultation Fees

For patients who are not eligible for bulk billing, our consultation fees are competitive and transparent. We accept various payment methods including cash, EFTPOS, and credit cards. Payment is required on the day of your appointment.

Appointments

How to book and prepare for your visit

Appointments

New patients are welcome at all our locations. We recommend booking your first appointment online through our booking system or by calling your preferred clinic directly. Please arrive 10 minutes early to complete your registration form and bring your Medicare card and any relevant medical records or test results.

After Hours Consultation

Emergency care when you need it most

After Hours Consultation

If you need urgent medical attention outside our regular hours, please call 000 for life-threatening emergencies or visit your nearest emergency department. For non-urgent medical concerns, you can contact our after-hours service or book an appointment for the next available slot.

Complaints

We value your feedback and are committed to resolving any concerns

Complaints

We are committed to providing high-quality healthcare services and welcome your feedback. If you have any concerns about your care or our services, please speak with our practice manager or contact us directly. We take all feedback seriously and will investigate and respond promptly.

If you are not satisfied with our response or wish to escalate your complaint, you can click hereto submit your complaint to the Health Care Complaints Commission (HCCC) for further review.

Cancellation and Late Payments

Important policies to ensure fair access to our services

Cancellation Policy

Any appointments cancelled within 12 hours of the booked appointment schedule or if Fail to Attend, will attract a $50.00 cancellation fee to be paid on the day or prior to the following visit.

Late Payments

Payment is required on the day of the appointment. Accounts that have not been settled within 14 days will incur a $50 per week late fee for every week beyond the first 14 days.